Privacy Policy

Privacy Policy

Effective Date: [2025]

We value your privacy and are committed to protecting your personal information in accordance with the laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains how we collect, use, store, and protect your information when you visit or purchase from our store.

1. Information We Collect

When you use our website, we collect only the information necessary to process your order, provide customer service, and improve your shopping experience. This may include:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment provider — we do not store full payment details)

We may also collect non-identifiable technical data such as your IP address, browser type, and device information to help improve website performance and security.

2. How We Use Your Information

We use your information solely for the following purposes:

  • Processing and fulfilling your orders

  • Communicating with you about your order, returns, or support requests

  • Sending updates or promotional offers (only if you have opted in)

  • Preventing fraudulent transactions and ensuring website security

  • Complying with legal and regulatory obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted third-party service providers who assist us in operating our website, conducting business, or delivering your order, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and courier companies

  • IT and website hosting providers

These third parties are contractually required to protect your personal information and use it only for the services they provide to us.

4. Payment Security

We do not store your complete payment details. All payments are processed securely through Shopify’s trusted payment system or other secure gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

5. Data Storage & Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, we securely delete or anonymize it.

6. Your Rights Under Canadian Law

Under PIPEDA, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for certain uses of your information (subject to legal or contractual restrictions)

  • Request deletion of your personal information, where applicable

To exercise these rights, please contact us using the details below.

7. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience, remember your preferences, and collect anonymous usage statistics. You may disable cookies in your browser settings, but this may affect certain website features.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review it regularly to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

CautionPlanet.com
Email: Info@cautionplanet.com
Phone: 1+289-838-5021